Customer Service

Shipping costs

All straps are send by regular mail (Post NL) packed in a padded envelope. We offer worldwide free shipping! However,if you want the order to be send by through registered mail the costs are:

The Netherlands – € 8,15

Rest of Europe – € 11,50

Outside Europe – € 16,50

Delivery Time

All orders will be send on the next business day at the latest, when the product is in stock. When an article is not in stock, it will be mentioned on the website. If you want to order an article which is not in stock, please send us an email. We can inform you about the time of delivery.

Payment

You can pay safely to Straps by Fleur by PayPal and you can wire the amount by bank. There are no costs involved for you to pay by PayPal.

If you want to wire the amount by bank, you can choose this option on the website while proceeding your order. You will receive an invoice after completing the order and you can wire the total amount to our bank account. When we have received the amount, we will ship your order.

Bank details:

IBAN: NL51 RABO 012079525 (F. Broer)
BIC: RABONL2U

Returns

Despite our good care it can happen that the product does not match your expectations. In that case, you can return the product to Straps by Fleur within 8 business days. Give a notice of your return shipment to info@strapsbyfleur.com. The articles must be send back in the original condition (and unused) to Straps by Fleur. The costs for return shipment are for the buyer. After we have received the articles returned, we will repay the amount on your account within 7 business days.

You can return the strap(s) to:

Straps by Fleur
Business Centre Kleine Loods
Kleine Loo 284
2592 CK The Hague
The Netherlands